Your information, explained

Privacy Policy

Effective date: November 15, 2026

FieldSyde helps service teams manage work. We use information to operate your workspace, synchronize updates and respond to support requests. We do not sell personal information or use it for targeted advertising.

1. Who this policy covers

This policy describes the FieldSyde website at fieldsyde.com, the hosted workspace and API, and the FieldSyde iOS, Android and web apps. Valerii Kot operates the FieldSyde hosted service. Contact: [email protected].

Your employer or service business controls the customer and work records it adds to its workspace. We process those records to provide the service to that organization. For independently self-hosted installations, the server operator is responsible for its own processing, hosting and privacy notice.

2. Information we process

Account information: name, email address, organization, role, password hash and session records. Passwords are submitted for authentication and stored as salted hashes.
Work records: customer names and contact details, service addresses, job descriptions, appointments, technician assignments, checklists, notes, optional job-proof photos, status changes and their timestamps.
Business records: estimates, invoices and payment records entered by your organization. FieldSyde stores payment status and references. When a workspace enables Stripe Connect, Stripe processes card and wallet payments for that business. Card numbers are entered on Stripe-hosted pages and are not stored by FieldSyde.
Technical information: connection information such as IP addresses, request times and server errors may be processed by hosting infrastructure to deliver and protect the service.
Support communications: information you choose to send by email, including your contact details and the issue you describe.

We do not include advertising or third-party behavioral analytics SDKs in the current apps. The mobile app requests camera access only when you choose to take a job-proof photo. You can also select individual images through the system photo picker. Photo upload is optional; chosen photos are linked to your account and job and can be viewed by authorized workspace users. The server removes embedded image metadata, including EXIF location data, when saving uploaded photos. We do not request access to your contacts, microphone or device GPS location. Service addresses entered in jobs are work records, not device location tracking.

3. How and why we use information

We use information to authenticate users, restrict access to the correct workspace, display assigned work, synchronize offline updates, maintain business records, troubleshoot errors, protect the service and answer requests. Where applicable, processing is based on providing the requested service, legitimate interests in security and support, and legal obligations. Organizations are responsible for identifying the appropriate lawful basis for their customer and employee records. Optional consent, if requested for a future feature, can be withdrawn without affecting earlier lawful processing.

4. Local storage and demo mode

The web workspace uses an essential session cookie to keep you signed in and browser session storage to remember sign-out state. The mobile and web apps store downloaded jobs and pending changes locally for offline use. Selected proof photos remain in local storage while queued for upload; uploaded photos are retained with workspace work records. Mobile authentication tokens use platform secure storage. Browser storage and device caches may remain until cleared.

Try demo in the technician app uses sample records stored on your device and does not send those demo job updates to the production API. Do not enter real customer information into demo mode. Exiting demo returns to sign-in; it does not necessarily erase the saved demo database.

5. Sharing and hosting

Workspace administrators and authorized team members can access records according to their role and assignments. We use infrastructure providers to host and operate the service: the hosted application and database run on Vultr in Chicago, United States; Cloudflare provides domain DNS. If Cloudflare proxying is enabled, Cloudflare also handles website traffic. Email providers process support messages you send us. Stripe processes connected-account onboarding information and online payment data when those features are enabled.

Providers may process information only as needed to provide their services, subject to applicable agreements and law. We may disclose information when legally required or necessary to address abuse, protect rights or respond to a security incident. We do not share personal information with advertising networks.

Accessing the hosted service may involve processing outside your country, including in the United States. Where applicable law requires safeguards for international transfers, those safeguards must apply to the relevant provider arrangements. Contact us for information about the arrangements applicable to your workspace.

6. Retention and deletion

Workspace records are retained while needed to provide the workspace and meet the organization's business or legal requirements. The current service does not automatically delete all records after a fixed period. Operational logs and backups follow the hosting configuration and may retain copies after records are removed from active storage.

To request access, correction, export or deletion, contact your workspace administrator or [email protected]. Include your account email and workspace name, but never send a password. We may need to verify your identity and authority. Requests concerning organization records are coordinated with that organization; some records may need to be retained to satisfy legal requirements. Signing out or uninstalling the app does not delete server records. Clearing browser or app data removes local copies and may discard unsynchronized work.

7. Security and your choices

FieldSyde uses access controls, password hashing and HTTPS for public service connections. No system can guarantee absolute security. Protect your device and account, and avoid adding unnecessary sensitive information to free-text notes.

Depending on applicable law, you may have rights to access, correct, erase or receive a copy of personal information, restrict or object to processing, withdraw consent where used, and complain to your local data protection authority. Contact us to exercise your rights; we respond within applicable legal time limits.

8. Children

FieldSyde is a business tool for service teams and is not directed to children under 13. We do not knowingly seek personal information from children under 13. Contact us if you believe such information has been provided so we can investigate and address it.

9. Changes and contact

We may update this policy as the service changes. The effective date above identifies the current version. Material changes will be communicated through the service or another appropriate channel. For privacy questions, contact Valerii Kot at [email protected].