Clear expectations

Terms of Service

Effective date: November 14, 2026

1. About these terms

These terms govern use of the FieldSyde website and hosted service operated by Valerii Kot, including access through the FieldSyde mobile and web apps. Contact [email protected] with questions. By using the hosted service, you agree to these terms. If you use it for an organization, you must have authority to act on its behalf. If you do not agree, do not use the hosted service.

These terms do not replace the open-source license for the software, Apple's applicable app license, or any separate written service agreement. Independently operated installations may have their own service terms.

2. Accounts and authorized use

Provide accurate account information, protect your credentials and use only workspaces you are authorized to access. Organization administrators manage team access and are responsible for their workspace's use. Notify us promptly if you suspect unauthorized access. The service is intended for business use by people legally able to enter into these terms or authorized by their organization.

3. Your records and responsibilities

You and your organization retain rights in the records you provide. You authorize us to store, process, transmit and back up those records as necessary to operate and secure the service. You are responsible for having permission and a lawful basis to enter customer and employee information, keeping records accurate, and meeting your business's privacy, employment, tax and recordkeeping obligations.

Do not upload unlawful content, infringe others' rights, attempt to access another workspace, distribute malware, disrupt the service or bypass access controls. Do not enter payment card numbers, passwords or unnecessary sensitive information in job notes.

4. How the service works

FieldSyde supports scheduling, jobs, checklists, notes and business records. Features vary between the web workspace and technician apps. Estimates, invoices and payment records are administrative tools; FieldSyde does not provide tax, legal or accounting advice, process card payments in the current release, or guarantee that a customer has paid.

Offline changes remain on your device until successfully synchronized. Conflicts, connection failures or removal of local app data can prevent synchronization or cause loss of unsent changes. Check sync status and resolve conflicts before treating a record as final. Demo mode contains sample data for exploration and must not be used for real customer work.

5. Availability, costs and changes

We may maintain, update or change the service, and outages can occur. No specific uptime or support response time is promised unless separately agreed in writing. No paid subscription is created by these terms. Any future paid hosted offer requires its own pricing and acceptance before charges apply. Self-hosted operators pay their own infrastructure costs.

6. Privacy

Our Privacy Policy explains how the hosted service and apps handle information, local storage, support requests and deletion requests. Your organization may also provide a privacy notice for its processing of customer and employee data.

7. Open source and app licenses

The FieldSyde Community source code is licensed under GNU AGPL version 3. That license governs copying, modification and distribution of covered code, including its source-sharing obligations. These service terms do not reduce the rights granted by that license. Third-party components remain subject to their respective licenses. Use of the iOS app is also subject to Apple's Standard End User License Agreement where applicable.

8. Suspension and ending use

You may stop using the service at any time. Contact your administrator or [email protected] about account closure or export and deletion requests. We may restrict access when reasonably necessary to address abuse, security risks or legal obligations, and provide notice where practicable and lawful. Ending access does not automatically erase records your organization must retain. Retention is described in the Privacy Policy.

9. Warranties and responsibility

To the extent permitted by applicable law, the service is provided as available without a guarantee that it will be uninterrupted, error-free or suitable for every business purpose. You remain responsible for checking work records, maintaining appropriate backups and the services your business performs. Nothing in these terms excludes liability or limits rights that cannot lawfully be excluded or limited, including mandatory consumer protections.

10. Updates and questions

We may revise these terms and update the effective date. Material changes will be communicated through the service or another appropriate channel before they take effect where required by law. If a change requires your agreement, we will request it. For questions or disputes, contact Valerii Kot at [email protected] so we can work toward a resolution.